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Posted: Friday, 4 November 2016, 0:08


Job location:Belfast - Ravenhill Road
Salary:£24,717 per annum
Worktime:Monday to Friday 9:00am to 5:00pm
Telephone:028 90645919

Job Duties:
- To ensure the effective operational management of the Welfare Reform advice service, including liaising with the Project Manager to monitor and address service demand.
- To advise and support clients (either via telephone or face to face) who need help with any aspect of the welfare reforms that are affecting their lives.
- To line manage the advisers, including regular support and supervision sessions, work planning and annual appraisals.
- To monitor, address and report any issues arising from the service.
- To provide support to the advice team with the provision of advice to targeted clients as and when required.
- To support the team to use effectively the Advice Pro case management system for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

A full Job Description is available with the application pack (available from
Qualifications / Experience:
- Good standard of education.
- Completed Law Centre (WRAP), NIACAB (ATP) or Wiseradviser training or relevant equivalent.
- 1 years experience of effectively managing a small team.
- 1 years experience (paid or unpaid) of providing welfare rights advice, face to face or telephone, gained in the last 3 years.
- Experience of managing relevant projects.
- Producing and analysing statistical and trend reports.
- Working in partnership with other agencies.
- Sound knowledge of the social security system.
- Knowledge of the welfare reform and mitigations schemes.
- Demonstrable experience of working or volunteering in a role which requires effective verbal and written communication skills.
- Evidence of ability to understand complex information and legislation.
- Case recording skills.
- Ability to work with figures.

• Location: Belfast

• Post ID: 16199659 uk is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017